Troubleshooting Blank Screen on Trezor.io/Start

So, you visit Trezor.io/Start to set up your new Trezor device, and all you see is a blank screen. No instructions, no download buttons — just a white or black page. It’s frustrating, especially when you’re eager to get your hardware wallet working.

Don’t worry — this guide walks you through the common reasons why the page might not load properly and how to fix it quickly.

What Causes a Blank Screen on Trezor.io/Start?

A blank or unresponsive screen typically comes down to one of the following:

Browser issues (extensions, outdated versions, caching)
Network or firewall restrictions
Incomplete page loading due to JavaScript errors
Incompatible devices or settings (especially on mobile)

Let’s explore how to fix each one.

1. Refresh the Page

Start simple. Sometimes, the site just fails to load correctly the first time.

Press Ctrl + R (Windows) or Cmd + R (Mac) to refresh
Or try a hard refresh using Ctrl + Shift + R or Cmd + Shift + R

If the screen remains blank, move on to the next step.

2. Switch to a Different Browser

Trezor.io/Start is optimized for modern browsers. Try switching to one of the following:

Google Chrome
Mozilla Firefox
Microsoft Edge

Avoid using outdated or privacy-heavy browsers like Internet Explorer or Tor for the initial setup.

3. Disable Browser Extensions

Some browser extensions (especially ad blockers, script blockers, or privacy-focused plugins) can interfere with how the page loads.

To troubleshoot:

Disable all browser extensions temporarily
Refresh the page
If the site loads, re-enable extensions one by one to find the culprit

Focus especially on blockers like uBlock Origin, NoScript, or Ghostery.

4. Clear Your Browser Cache

Corrupt or outdated cached files may prevent Trezor.io/Start from loading correctly.

To clear your cache:

Open your browser settings
Go to Privacy and Security
Clear cached images and files (you don’t need to clear saved passwords or cookies)
Reload the page

After clearing the cache, try visiting the page again.

5. Try Incognito or Private Browsing Mode

Incognito mode disables extensions by default and uses a clean session. This can help isolate the issue.

Open a new incognito/private window in your browser
Type in Trezor.io/Start manually
See if the page loads correctly

If it works here, something in your regular browsing session is causing the problem.

6. Check Internet Connection and Firewall

Sometimes network restrictions can block scripts or domains required to load the page fully.

Try these steps:

Restart your internet connection
Turn off any VPN or firewall software temporarily
If you’re on a restricted network (e.g., office, public Wi-Fi), switch to a mobile hotspot or home network

Firewalls that block JavaScript or certain IP ranges may prevent Trezor’s website from functioning.

7. Use a Desktop or Laptop Instead of Mobile

While Trezor.io/Start is technically accessible from mobile, the setup process — including Trezor Suite download and USB device connections — is designed for desktop use.

If you tried to access the site from a smartphone or tablet and saw a blank screen:

Switch to a Windows, macOS, or Linux computer
Use a supported browser
Visit the page again

8. Check for JavaScript Errors (Advanced)

If you’re familiar with developer tools, you can inspect the site for script errors:

Right-click the page and select “Inspect”
Go to the Console tab
Look for red error messages related to loading failures

This won’t fix the problem directly, but it can confirm whether a script or extension is breaking the site.

9. Restart Your Computer

When all else fails, restarting your system can clear out temporary glitches, background processes, and memory issues that may interfere with browser functionality.

Save your work
Reboot your device
Try visiting the site again from a clean session

10. Use Trezor Suite as an Alternative

If the browser page continues to show a blank screen and you can't access Trezor.io/Start, you can go straight to downloading Trezor Suite from the official Trezor resources — assuming you’re confident you’re visiting a trusted, official source.

Trezor Suite can guide you through the rest of the setup process after installation.

Final Thoughts

A blank screen at Trezor.io/Start can be annoying, but it’s usually fixable with a few quick adjustments. Most issues are browser-related — whether it’s a cached file, a rogue extension, or a compatibility problem.